What are we doing to confront the present situation due to COVID-19 at BarbarHouse s.r.l.

We can only try to less the result of the total uncertainty that is typical of this period, by opting for a policy that aims to balance the protection of every interest, that means the travellers, the owners and lastly ours, our staff and the staff of the companies that are tied to us and our income.

Just like every tourist paid with his own savings for a holiday that may not come true, it exists an owner that relies on clear and certain cancellation policies and on a respective income, in order to pay loans and salaries.

We, at BarbarHouse s.r.l. have decided that the client/tourist will not lose the paid deposit if there is an objective cause that leads to the cancellation due to coronavirus (covid-19). The tourist has two possibilities:

• voucher that is to be used on the same property by March, 16th 2021 for a stay by December, 31st 2021.
• partial refund (50%) of the paid deposit with the loss of the remaining 50%.

Objective causes of cancellation are: lockdown in Italy, inability of travelling due to the Italian governmental limitations, governmental restrictions in the region Puglia, exclusively during the period of the reserved stay.

Objective causes of cancellation are not: foreign governmental limitations, fear of travelling, personal prohibition of travelling, mandatory quarantine of the client/tourist that has made the reservation or of one of his guests, vacations variation, job loss, annulment of an event that is subjectively important.

Reservations with check-in until May, 31st 2020

The client/tourist will not lose the paid deposit and he will have two possibilities:
A) receiving a voucher equal to the paid sum

1. The voucher is valid for a reservation on the same property until December, 31st 2021
2. If the property is not available for the request period, the voucher is valid for any other property on our catalogue when the reservation is made
3. In order to obtain the voucher, it is mandatory to accept it in writing, through our inner messaging system or through an email where every term is indicated.
4. The voucher is to be used within a year, that is by March, 16th 2021 for any stay, by December, 31st 2021
5. If it is not used by that time limit, the paid deposit is entirely lost.
6. Once the voucher is used, it will not be possible to change the dates of the stay and the standard contractual conditions will be applied.
7. The change of the period implicates the application of the prices in effect on the new period, it being understood the minimum price already expected for the original period. Therefore,
   1. if the period of the new stay hasa superior rental price, the client will have to pay the price difference 
   2. if the new period has an inferior rental price, the price of the new reservation will be the original price.

1. it is not a right to refund, the refund in this case has a transactive nature and it implicates the loss of the remaining 50%.
2. In order to obtain the refund, it must be accepted in writing through certified electronic mail or registered letter, where it is indicated every term.
3. The refund will be issued within 8 weeks from the approval of refund by BarbarHouse s.r.l. on the IBAN coordinates indicated by the client.

We are close to the people that are positive to covid-19 (that present a suitable health certificate) and to those who live in Piemonte, Lombardia and Veneto (as per already registered booking), so this advantage policy is extended until June, 30th 2020.

Reservations made before March, 16th 2020 with check-in from June, 1st 2020

1. The client/tourist may ask for a free change of dates at least 30 days before the check-in only on the same property, until December, 31st 2021, if the property is available for the selected period and with contextual payment of the expected balance. Any missed payment will result in a inability to change the dates.
2. The change o the period implicates the application of the prices in effect for the chosen period, it being understood the minium price already expected for the original period. Therefore:
   1. if the period of the new stay has an superior rental price, the client will have to pay the price difference
   2. if the new period has an inferior rental price, the price of the new reservation will be the original price.
3. If the clients decides to cancel the reservation for subjective causes, it will be applied the standard cancellation policy as indicated on the general contractual conditions:

The tourist shall cancel the reservation through registered letter already disclosed through fax at the number 0833 19 01 114 or through email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it at least 15 days before the arrival date. In this case, the client will lose the full sum paid as deposit.
If the reservation is cancelled less than 15 days before the arrival, the client, in addition to losing the paid deposit, shall pay the agency a 30% fee of the rental price, for a total of 70%.

Reservations made after March, 16th 2020 with check-in from June, 1st 2020

1. The requested deposit in order to confirm the reservation is reduced to 20% (instead of 40%).
   The client doesn`t have the right to a free change of period of the reservation but it is always possible to change the period by contacting our reservation center and paying the expected fee.
2. If there are new cases of infection that are declared by the governmental authorities or new restrictions imposed by region Puglia that create new objective causes of cancellation, the client can ask for a change of dates of the reservation:
   1. on new period of 2020 without losing the deposit
   2. on a new period of 2021, by integrating the 20% additional deposit (for a total of 40%) within 7 days from the change of period, otherwise the already paid 20% is to be considered lost.
3. If the client wants to cancel the reservation for subjective causes, it will be applied this special cancellation policy:

The tourist shall cancel the reservation through registered letter already disclosed through fax at the number 0833 19 01 114 or through email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it at least 14 days before the arrival date. In this case, the client will lose the full sum paid as deposit.
If the reservation is cancelled less than 14 days before the arrival, the client, in addition to losing the paid deposit, shall pay the agency a 20% fee of the rental price, for a total of 40%.

Booking and cancellation policies for reservations from OTA

Bookings from booking.com, homeaway, airbnb, expedia and any other OTA is subjected exclusively to the reservation conditions provided by such OTA.
BarbarHouse s.r.l. is subjected to the imposed reservation conditions and so it can only act on what expected.